This announcement will enable such organizations to also benefit by using these online features, and also remove the dependency on Exchange for Auto Attendants. It’s a great news, as presently a lot of environments are hybrid, with many voice features kept on premises. Marina started the presentation with an important news - the support of the hybrid tenant configurations coming soon. Marina Kolomiets and Irena Andonova walked you through design, provisioning, licensing requirements, and use Call Queues and Auto Attendant concept across online and hybrid topologies. Auto Attendant: Provides automated call answering and route calls using numeric keypad entries and voice recognition, offering features like Directory Search and multi-level menu options.Call Queues: Provides automatic call distribution that allows organizations to handle calls at scale and distribute incoming calls based on customized rules.Key Microsoft Phone System Cloud Services concept for this session are: These services, Auto Attendants and Call Queues, are the main interfaces for the callers to reach people and departments in your organization over the phone. A good understanding of the Microsoft Phone System Cloud Services capabilities in Office 365 for incoming call routing is required to properly and quickly route callers to the correct destination, all without human intervention.
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